FAQ’s

How much are your cakes?

Because our cakes are completely custom made, and priced individually by the complexity of their design, we do not have a standard price list.

We find that most of our clients choose designs that start at about $600. There is a 50 serving minimum on wedding and tiered cakes.

We are happy to work within your event budget and encourage you to contact us so that we can discuss your design ideas and cake order in detail.

Can I visit your shop?

Unfortunately, we don’t offer tours or have the resources to handle visitors here. We are a very small, very busy business. Every cake we make is handcrafted to order, and while that makes for some really spectacular cakes, it doesn’t leave us with time for visitors. So we can’t have people stopping in to watch. If you show up anyway, we will not be able to let you come inside. We don’t want to let you down and we don’t want to feel terrible and turn you away. We are truly very sorry to be so strict, but there are no exceptions to this policy.

We do not give tours of our facility to groups.

We do not sell our merchandise at our shop. Merchandise is available for purchase online via credit card.

How do I order a cake?

To start the order process, please send an email to info@planetcake.com.au containing all the following information:

  • the date of your event
  • the occasion/nature of your event (wedding, bat mitzvah, etc)
  • the event location, delivery address, and delivery time
  • how many people you will need to serve
  • your daytime phone number
  • your email address
  • an idea of what kind of cake design you are looking for

We will then contact you to discuss your order. Our shop is open by appointment only; we do not have any cakes pre-made for sale. Every cake we make is custom made to order from start to finish.

What’s your payment policy?

As we are taking limited orders for Couture Cakes a full payment is required to reserve your order. Your order is not confirmed until we have received your full payment and you have given your written approval that you have approved the order form as well as Terms and Conditions.

Payment can be made by credit card (Visa or Mastercard) or bank transfer. Cake orders placed with less than two weeks notice require payment in full by credit card at the time of ordering.

There is no payment refund on orders canceled within thirty (30) business days of the event.

Do you deliver?

Delivery is available for all cakes within Sydney Metro. We cannot guarantee that any particular staff member will deliver your cake.

We do not ship our cakes. Delivery fees are calculated by distance traveled and are roughly $80 an hour. Our delivery range is roughly 2 hours from Sydney.

Longer deliveries are occasionally arranged, but must be determined on a case-by-case basis. Any delivery that totals more than 10 travel hours will also be subject to an additional fee to cover food/lodging for our staff.

While it is generally not a problem for clients to transport smaller cakes, self-transporting any cake is at your own risk. Planet Cake does not recommend clients self-transport 3D/sculptural cakes, cakes over 3 tiers tall, or any cake more than 5 hours and is not responsible for any damage that may occur to any client-transported cake once it has left our Shop.

Do you ship your cakes?

We do not ship our cakes.

Are you hiring?

We are not currently hiring any staff, interns or volunteers.

I have a question about decorating / my school project / starting a bakery / culinary school / my life’s purpose.

We wish we could answer every question in detail. However, due to the incredible number of emails we get, that’s simply not possible and we can’t answer questions about these topics.

Check out our blog for some of the most commonly asked cake questions – we try to answer as many as we can there.

If you’re looking for great cake technique info, check out Paris Cutler’s book Planet Cake for Beginners and the Planet Cake FB Page “Planet Cake Tea Party”

I have dietary restrictions. Can you help?

Unfortunately due to the nature of our novelty work we are unable to satisfy gluten free and dairy free requests. We are also unable to guarantee that our cakes do not have nuts, eggs etc and as a result do not handle customers with allergy requests.

For wheat and gluten-free cakes, contact Simone Logue at http://www.simmonelogue.com/

Planet Cake is not a certified kosher establishment

I have a press/media request.

For all press/media requests, please contact Kim via kim@magnetpr.com.au

I have a request for a speaking engagement or appearance.

For all appearance requests, please contact Kathryn Fleming
Kathryn@theflemingagency.com.au